Privacy Policy

1. Data controller

The data controller responsible for the personal data collected on the Filaoza website is:

2. What data is collected?

Depending on how you use the website, different categories of data may be collected.

• Identification data: first and last name.
• Contact details: email address, billing address and delivery address, and telephone number when necessary for your order or delivery.
• Order data: products ordered, options selected, order amount and information necessary to process your order.
• Browsing data: certain technical information relating to your browsing may be collected by Shopify or by services used on the website.
• Messages: information you choose to provide when contacting Filaoza.

Payment information required for the transaction is processed by the relevant payment providers. Filaoza does not have access to your complete bank card details.

3. Why is your data used?

Your personal data may be used to:

• process and track your orders;
• prepare and ship your purchases;
• contact you regarding your order;
• respond to requests sent through the contact form or by email;
• manage returns, refunds and after-sales service requests;
• ensure the operation and security of the website;
• improve the experience offered by the store;
• measure website traffic when you have given your consent, where required;
• send you marketing communications when you have chosen to receive them.

4. Legal bases

Depending on the situation, the processing of your data is based in particular on:

• performance of a contract, particularly to process and deliver an order;
• a legal obligation, particularly for certain accounting and tax obligations;
• your consent, when required, particularly for certain cookies or marketing communications;
• Filaoza's legitimate interest, particularly to ensure website security and improve its services.

5. Shopify and service providers

The Filaoza store is hosted and operated using Shopify.

Shopify may process certain personal data necessary for the operation of the store, including to process orders, manage customer accounts, process payments, ensure security and provide certain platform features.

Certain data may also be shared with service providers necessary for Filaoza's operations, such as payment providers, shipping carriers or technical services used by the store.

Shopify provides additional information about the processing of personal data in its own Privacy Policy.

6. Payment

When you make a purchase, the information required for payment is processed by the payment provider selected during checkout.

Complete banking information is not stored directly by Filaoza.

7. Data retention

Personal data is retained only for as long as necessary for the purposes for which it is processed, or for the periods required by applicable regulations.

Order-related data may in particular be retained for the periods necessary to comply with Filaoza's accounting, tax and legal obligations.

When data is no longer necessary, it is deleted or anonymized where possible.

8. Your rights

In accordance with applicable data protection regulations, you may have the following rights:

• the right to access your personal data;
• the right to correct inaccurate data;
• the right to erasure under the conditions provided by law;
• the right to restrict certain processing activities;
• the right to object to certain processing activities;
• the right to data portability where applicable;
• the right to withdraw your consent when processing is based on your consent.

To exercise your rights, you can contact Filaoza at:

filaozacrochet@gmail.com

You may also lodge a complaint with the CNIL if you believe that your rights have not been respected.

9. Cookies and other trackers

The Filaoza website uses cookies and similar technologies that are necessary for its operation, for example to enable certain store features and keep items in your shopping cart.

Other cookies or trackers may be used to measure website traffic, improve the website or provide certain features. When their use requires your consent, it is requested before they are placed or read.

You can manage your cookie preferences through the cookie management tool available on the website.

10. Social media and external content

Filaoza may integrate or provide links to social media platforms or external services.

When you use these services, their own privacy policies may apply. Filaoza invites you to review the policies of the relevant platforms.

11. Security

Filaoza implements reasonable measures designed to protect personal data against loss, misuse, unauthorized access or disclosure.

Payments and data transmitted through the store benefit in particular from the security measures provided by Shopify and the relevant service providers.

12. Changes to this policy

This Privacy Policy may be updated to reflect changes to the website, the services used or applicable regulations.

The version published on this page is the version currently in effect.

13. Contact

For any questions regarding this policy or your personal data, you can contact: