Shipping Policy

1. Order preparation

All Filaoza creations are handmade, made to order or produced in small quantities. Preparation times may therefore vary depending on the product selected and the volume of orders currently being processed.

For Le Tamarin, the production week is selected when placing the order. Your bag is handmade during the chosen week before being prepared for shipment.

2. Shipping within France

Orders are shipped from France to the address provided when placing the order.

Delivery times depend on the carrier and the delivery method selected when placing the order. Once the parcel has been handed over to the carrier, a tracking number may be provided when tracking is available.

3. International shipping

Filaoza can ship its creations to various countries internationally. Available destinations and shipping costs are displayed when placing the order.

Shipping times may vary depending on the destination country, the carrier and any customs checks that may apply.

For orders shipped outside France, any customs duties, taxes or additional fees imposed by the destination country may remain the responsibility of the recipient.

4. Tracking your parcel

When a tracking number is available, it will be provided to you so that you can track the progress of your order.

After shipment, tracking information and delivery times depend on the carrier.

5. Delivery address

Customers are responsible for carefully checking the delivery address entered when placing their order.

If you notice an error before your order has been shipped, please contact me as soon as possible at filaozacrochet@gmail.com .

Once the parcel has been shipped, it may no longer be possible to change the delivery address.

6. Unclaimed parcels

If a parcel is returned to Filaoza due to an incorrect address, the recipient's absence or failure to collect the parcel within the period specified by the carrier, please contact me so that we can find a suitable solution.

Depending on the situation, a new shipment may require payment of new shipping fees.

7. Damaged parcels

If your parcel arrives visibly damaged, we recommend keeping the packaging and its contents and taking photographs of the parcel and the item received.

Please then contact me at filaozacrochet@gmail.com with your order number and any photographs useful for reviewing your request.

8. Delayed or lost parcels

Shipping times are provided as estimates and may vary depending on the carrier, destination or circumstances beyond Filaoza's control.

If there is a problem with the delivery of your order, please contact me so that I can assist you with the necessary steps.

9. Contact

For any questions regarding the delivery of your order, you can contact me at:

filaozacrochet@gmail.com